This policy explains when you're entitled to a refund from Maestro Business Advantage. It reflects your rights under the Consumer Protection Act 68 of 2008 (CPA) and section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. General principles
- All fees are quoted in ZAR and are inclusive of VAT where applicable.
- You can cancel any recurring subscription at any time from your dashboard. Cancellation stops the next renewal.
- Approved refunds are made back to the original payment method within 15 business days.
2. Memberships (Business Advantage & Business Partner)
- Cooling-off (ECTA s.44): if you sign up online and have not yet booked or used a consultation, template download, verification review or other membership benefit, you may cancel within 7 days of first payment for a full refund. Once benefits have been used or booked, the CPA cooling-off period does not apply to services already rendered.
- Monthly billing: memberships are billed monthly in advance. If you cancel mid-month, you keep access until the end of the paid period. We do not pro-rate mid-month refunds except at our discretion for extended service failure attributable to us.
- Annual consultation allowances (e.g. 3 or 6 per year) are non-refundable once used or scheduled.
3. Verified Business listing (R149/month)
- Billed monthly in advance. Cancel anytime; access remains until the end of the paid period.
- If verification is declined because your documents don't meet the criteria, your listing stays live but the badge is not issued. This is not a refundable event — you can resubmit corrected documents at no extra cost.
- If Maestro removes your listing for a policy breach (fraud, unlawful content, fake reviews), the remaining period is forfeited.
4. Lead credits
- Credits are prepaid and are consumed when you unlock a lead. Unused credits remain on your account and do not expire while your account is active.
- Credits are non-refundable once a lead is unlocked, except where the lead is proven:
- fraudulent (posted by a bot, obvious spam, contact details clearly fake), or
- a duplicate of another lead you unlocked within the previous 24 hours, or
- materially misrepresented (e.g. category or location grossly incorrect).
- Report the issue within 7 days of unlocking. If verified, we refund the credits (not the ZAR value used to buy them) to your account.
- Whether the lead converts into paying work is not a refundable event.
5. Faulty or undelivered services (CPA s.54–56)
If we fail to deliver a service to the standard reasonably expected — for example a scheduled consultation not delivered within a reasonable time — you may ask for the service to be re-performed or for a refund of the portion of the fee attributable to that service. Contact us within a reasonable period after the issue arises.
6. Chargebacks
Please contact us first — chargebacks raised without giving us a chance to resolve the issue may result in your account being suspended pending review.
7. How to request a refund
Email info@maestroassist.co.za with:
- the email on your account,
- the order or invoice reference,
- a short description of the issue.
We acknowledge within 2 business days and resolve within 15 business days.
8. Contact
Maestro Business Advantage · info@maestroassist.co.za · 015 023 2924 · Johannesburg, South Africa.